The audit: tasks first, labels second
Write down everything you did in a typical week in your last role, including the unglamorous parts. Then group them. What comes out is not 'barista' — it is cash handling, allergen compliance, conflict de-escalation, opening and closing procedures, training new hires.
- People: serving, calming, training, handing over, chasing.
- Process: procedures, checks, records, compliance, safety.
- Things: stock, equipment, cleaning, maintenance, deliveries.
- Numbers: sales totals, waste, targets, schedules, ordering.
Every claim needs a moment attached
'Good communicator' is noise. A thirty-second story about a specific shift is evidence. Use situation, action, result — short, in that order.
- Situation: one line of context, with a number if you have one.
- Action: what you personally did, not what the team did.
- Result: what changed — time saved, complaint avoided, incident reported.
Skills that move into almost any industry
Reliability, safe working, customer handling, following a documented procedure, handling money accurately, working in a team you did not choose, and staying calm when something goes wrong. Every sector pays for these; most struggle to find them.
