Digital marketing agency
BrightSpark Digital
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An uncomfortable email mistake brings up defensiveness as well as the need to explain what happened.
Enter workdaySkills plan
Make a skills plan
Pick a workplace and a skill and get a plan: workdays to try, small real-world practice steps, tools and further learning (free and paid options), and one next move. Start with a suggestion, or choose your own.
A few good places to start
Choose my own workplace and skill
Step 1 · Choose a workplace
Step 2 · Choose a skill
Your plan
Self-awareness at Rise & Co. Homeware
Noticing your own reactions, preferences, limits and patterns.
Add this focus to my Spark guideWorkdays to walk through
Workday 01 · The Return
Saturday · 11:40 AM
A customer wants to return something the policy doesn't cover, in front of a line of other customers, and Denise isn't answering her phone.
Workday 02 · An Ordinary Tuesday
Tuesday · 8:55 AM
Restocking, a schedule change texted at 9pm last night, and Aaliyah's section looking untouched again. Nothing here is a crisis. It still adds up.
Workday 03 · Teaching What You Weren't Taught
Thursday · 1:10 PM
Denise wants you to train Toby on damaged-stock write-offs. You've done it exactly once, badly, and nobody ever checked your work.
Practice steps
Choose a step that fits your situation. Mark a step when you have tried it in a setting that fits your life — at work, in a class, while volunteering, caregiving, in your community or in a practice conversation. Nobody is grading this.
The same skill somewhere else
Education · Student services
Kesterly College Front Desk
The Form He Can't Read
A slow-moving form raises questions about your own assumptions and patience.
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