Healthcare · Primary care front desk
Falls Health Clinic
The Favor
A worried husband wants to know whether he should be concerned about his wife's health.
Enter workdaySkills plan
Make a skills plan
Pick a workplace and a skill and get a plan: workdays to try, small real-world practice steps, tools and further learning (free and paid options), and one next move. Start with a suggestion, or choose your own.
A few good places to start
Choose my own workplace and skill
Step 1 · Choose a workplace
Step 2 · Choose a skill
Your plan
Empathy at Kesterly College Front Desk
Taking seriously what the other person's day is actually like.
Add this focus to my Spark guideWorkdays to walk through
Workday 01 · The Form He Can't Read
Monday · 9:14 AM
A man in his fifties needs to fill out an enrollment form. He is not going to tell you why he keeps putting it down.
Where empathy shows up: A student turns his clipboard toward the light while struggling to complete a form.
Workday 02 · Enrollment Week
Thursday · 8:05 AM
The queue reaches the bulletin board before the doors have been open ten minutes. The printer's jammed and the system logs you out every twenty minutes on the dot.
Workday 03 · Something Else Entirely
Tuesday · 2:10 PM
A student who's been a familiar face all two weeks tells you something you're not trained or qualified to handle. You have to decide what happens with it next.
Practice steps
Choose a step that fits your situation. Mark a step when you have tried it in a setting that fits your life — at work, in a class, while volunteering, caregiving, in your community or in a practice conversation. Nobody is grading this.