Education · Student services
Kesterly College Front Desk
The Form He Can't Read
A student's form has not moved for several minutes, but he has not asked for help.
Enter workdaySkills plan
Make a skills plan
Pick a workplace and a skill and get a plan: workdays to try, small real-world practice steps, tools and further learning (free and paid options), and one next move. Start with a suggestion, or choose your own.
A few good places to start
Choose my own workplace and skill
Step 1 · Choose a workplace
Step 2 · Choose a skill
Your plan
Initiative at Kettle & Quire Books
Seeing something useful to do and doing it, without always waiting to be told.
Add this focus to my Spark guideNot the same as: Overstepping. Knowing when to ask first IS the skill.
Workdays to walk through
Workday 01 · The Signing
Thursday · 5:40 PM
A visiting author arrives forty minutes early wanting things Noreen didn't promise. The register still has to be staffed, and eighty people are on their way.
Where initiative shows up: An early guest needs a welcome while the manager is on a call.
Workday 02 · Nothing To Do
Tuesday · 9:55 AM
A quiet morning, one lingering regular, and a phone order that isn't as simple as it sounds. The hard part is deciding what's actually worth your attention.
Workday 03 · What It Costs
Sunday · 4:10 PM
Wren asks you to cover again. This time saying yes means giving something up that actually matters to you, and saying no might cost her more than a shift.
Practice steps
Choose a step that fits your situation. Mark a step when you have tried it in a setting that fits your life — at work, in a class, while volunteering, caregiving, in your community or in a practice conversation. Nobody is grading this.