Food processing · Grading and packing line
Harrow Plain Packhouse
The Truck at Eleven
An agency worker faces different risks when questioning a supervisor than permanent staff do.
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Make a skills plan
Pick a workplace and a skill and get a plan: workdays to try, small real-world practice steps, tools and further learning (free and paid options), and one next move. Start with a suggestion, or choose your own.
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Choose my own workplace and skill
Step 1 · Choose a workplace
Step 2 · Choose a skill
Your plan
Perspective taking at Kesterly College Front Desk
Accepting that a reasonable person could read this situation differently.
Add this focus to my Spark guideWorkdays to walk through
Workday 01 · The Form He Can't Read
Monday · 9:14 AM
A man in his fifties needs to fill out an enrollment form. He is not going to tell you why he keeps putting it down.
Workday 02 · Enrollment Week
Thursday · 8:05 AM
The queue reaches the bulletin board before the doors have been open ten minutes. The printer's jammed and the system logs you out every twenty minutes on the dot.
Workday 03 · Something Else Entirely
Tuesday · 2:10 PM
A student who's been a familiar face all two weeks tells you something you're not trained or qualified to handle. You have to decide what happens with it next.
Practice steps
Choose a step that fits your situation. Mark a step when you have tried it in a setting that fits your life — at work, in a class, while volunteering, caregiving, in your community or in a practice conversation. Nobody is grading this.
The same skill somewhere else
Digital marketing agency
BrightSpark Digital
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The same status update sounds factual to its sender and accusatory to its recipient.
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